Help - Home

The Homepage provides all the basic details regarding your membership of the ING UK Pension Fund.

Click on the menu options on the left hand side of this page to access further details and literature relating to your membership of the ING UK Pension Fund.

At the 2023 Budget, the Government announced that the Lifetime Allowance would be abolished from 2024/25 onwards. For 2023/24, the Lifetime Allowance is still in place and some benefits are still restricted by Lifetime Allowance availability. However, the Government has removed any Lifetime Allowance charges for the 2023/24 tax year. This means benefits in excess of the Lifetime Allowance will usually be subject to income tax at marginal rate. Your member portal has yet to be updated for these changes to the Lifetime Allowance.
You may have seen in the news that Capita, who provide our administration services, experienced a cyber‐attack earlier this year. Capita informed us following the incident that they took steps to isolate and contain the issue. Capita has also kept the Trustees updated on its subsequent investigation. It is our understanding that Capita has now concluded its internal investigation of the impacted data and confirmed that some personal data relating to some of our members has been impacted. These members have been notified individually.

We are working closely with Capita to understand how the incident occurred and what steps have been taken to prevent a reoccurrence. We will write to members again to provide further information once the Trustees’ post incident review is complete.

Welcome to Hartlink Online

Hartlink Online provides you with the facility to access your own personalised pension information, allowing you to securely view and check your pension record online in respect of the ING UK Pension Fund. The specific functionality available to you will depend on your current membership status.

Hartlink Online also provides you with access to further details regarding the Fund, the option for you to either update information or submit queries regarding your records, together with an online mailbox holding any electronic correspondence.


Not yet a member? Please use the links on the left hand side of this page to access details of how the Fund works. If after reviewing this information, you decide that you want to join the Fund, please go to the Application Options section and complete the online form provided.

If you are still unsure about applying for membership, or if you have any further questions about the Fund, please Contact Us.


Already a member and registered? Then please use the login facility above.

If you are a member of the ING UK Pension Fund and this is your first visit to the site, you will need to register in order to gain access. You will be asked to provide certain personal details that will verify that you are a member of the Fund.


If you have forgotten any of your access details (login name, password or PIN Number) you can request a reminder.